Shipping policy

Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times & Fees

• Domestic (within the UK): Estimated delivery time is 2–5 business days.

• International Orders: Delivery takes approximately 7–15 business days, depending on the destination country.

Shipping fees are calculated at checkout based on your order total and shipping address.
We offer free shipping on orders over $100 (depending on region).

Shipping Origin
All orders are shipped directly from our Turkey-based warehouse to ensure access to high-quality fabrics and elegant designs.

Shipping Carriers

• UK Deliveries: Royal Mail, Evri or DPD

• International Deliveries: DHL, UPS, or PTT (depending on your location)

Tracking Your Order
Once your order has been shipped, you will receive an email or SMS notification with a tracking number. You can track your parcel anytime using the provided link.

Delays
Please note that delays may occur during high-volume periods such as sales or holidays. We appreciate your patience and understanding. For urgent inquiries, feel free to contact our support team.

Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or refund as quickly as possible.

Customs & Import Taxes
International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. We advise checking your local customs regulations before placing an order.